What can we learn from a Kidzee Kondapur first conversation?

Kidzee in Raghavendra Colony, Kondapur is on our possible preschool list. My daughter sometimes takes time to warm up when a place is unfamiliar, and I need practical details of the settling-in routine and updates for families. I cannot speak to the centre’s policies yet. Which questions are worth putting into an enquiry before deciding on a visit?